Privacy Policy

1. Who We Are

AEY Moving LLC ("AEY Moving," "we," "us," or "our") is a licensed long-distance moving carrier headquartered in Palm Beach, FL. We operate aeymoving.com and related digital properties. Our USDOT number is on file with the Federal Motor Carrier Safety Administration (FMCSA).

For privacy-related questions, contact us at: info@aeylogistics.com

2. Information We Collect

Information You Provide

• Contact information — first name, last name, phone number, email address
• Move details — origin address or city, destination address or city, move date, home size
• Inventory information — items and quantities you enter in our inventory calculator
• Communications — messages you send us via email, phone, or contact forms

Information Collected Automatically

• Usage data — pages visited, time on site, referring URLs, browser type (via Google Analytics 4)
• Device information — IP address, device type, operating system
• Cookies and local storage — session data used to pre-fill forms and remember your quote progress

3. How We Use Your Information

• To calculate and provide you with a binding moving estimate
• To contact you about your moving quote or scheduled move
• To send SMS text messages, if you have provided explicit consent
• To improve our website, services, and user experience
• To comply with legal obligations under FMCSA regulations and applicable law
• To send you informational and marketing communications (with your consent)

4. SMS Text Message Consent

We will not share your phone number with third parties for their marketing purposes without your separate consent. Your SMS consent is not a condition of receiving moving services from AEY Moving LLC.

To opt out of SMS messages: Reply STOP to any text message from us, or contact us directly at info@aeylogistics.com.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers — we use third-party services to operate our business, including Granot/HelloMoving (CRM), Resend (transactional email), Google Analytics, and Cloudflare (hosting and security). These providers process data on our behalf and are bound by confidentiality obligations.
• Legal compliance — we may disclose information when required by law, court order, or FMCSA regulation.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share your information with moving brokers, lead resellers, or unaffiliated third-party marketers.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with applicable legal obligations. Quote and inventory data is typically retained for up to 3 years. You may request deletion of your data at any time (see Section 8).

7. Cookies and Tracking

Our website uses cookies and browser session storage to improve your experience. Specifically:

• Session storage — used to pre-fill your quote form when you arrive from our homepage. This data is not transmitted to our servers and is cleared when you close your browser tab.
• Google Analytics 4 — we use GA4 to understand how visitors use our website. GA4 may set cookies. You can opt out via Google's opt-out tool.
• Cloudflare — our hosting provider may set security cookies. These are necessary for site performance and protection.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate information
• Deletion — request deletion of your personal information
• Opt-out of marketing — unsubscribe from marketing emails at any time, or reply STOP to opt out of SMS
• Data portability — request your data in a portable format

To exercise any of these rights, contact us at info@aeylogistics.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Security

We implement reasonable technical and organizational measures to protect your personal information, including HTTPS encryption, Cloudflare security headers, rate limiting, and input sanitization on all form submissions. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. California Privacy Rights (CCPA)

California residents have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights under the CCPA, contact us at info@aeylogistics.com.