Most moving contracts are longer than they need to be and shorter on the protections that matter. Here's what to focus on when you're reviewing a moving agreement.
The Bill of Lading Is the Core Document
Whatever agreement you sign before the move, the bill of lading — signed on pickup day — is the document that actually governs the transaction. Read our full guide on bills of lading. For now, know that the pre-move contract sets the terms; the bill of lading records the execution of those terms.
Key Sections to Review
Estimate type
Is this binding, non-binding, or binding-not-to-exceed? If it's not clearly labeled as binding, ask. If they can't tell you in one sentence, that's a problem.
What's included in the price
The contract should specify exactly what the quoted price covers: loading, unloading, fuel, packing (if applicable), protection coverage. If any of these are listed as potential add-ons, get a written explanation of when and how they'd be charged.
Delivery window
This should be a specific date range, not an open-ended "as soon as possible." The wider the window, the less committed the carrier is to your timeline.
Valuation / protection
The contract should specify whether you're getting released value or full value protection, and what the deductible is for full value.
Dispute resolution
Look for an arbitration clause. FMCSA requires movers to offer arbitration for claims up to $10,000. If the contract has a "mandatory arbitration only" clause that waives your right to sue in court, understand what you're agreeing to.
Red Flags in Moving Contracts
- No specific delivery window (just a FADD with no commitment)
- Extensive list of add-on fees that could apply without notice
- Ambiguous language about what's included in the quoted price
- No mention of cargo protection type
- Clauses limiting liability to amounts below what your goods are worth